Our Monthly Maintenance & Support (MMC) program provides full-spectrum technical continuity for your applications and infrastructure. Every task is performed by seasoned engineers who ensure your systems remain efficient, secure, and resilient.
Bug Fixes
Identify and resolve code bugs to maintain smooth user experience and prevent recurring issues.
Emergency Hotfix & Rollback
Rapid emergency patch deployment and rollback mechanisms for unforeseen errors or outages.
Automated Testing
Keep quality high with automated testing updates and continuous regression checks.
Targeted Code Reviews
Review and refine recent code changes to uphold standards and security.
Payment & Workflow Repair
Resolve issues that disrupt payment flows or mission-critical automations.
API & Integration Fixes
Repair, maintain, and monitor integrations with 3rd-party or internal systems.
Micro-Improvements
Execute small UI/UX enhancements and feature adjustments (excluding full redesigns).
Release Coordination
Manage CI/CD runs, staging validations, and document all release notes.
Monitoring & Alert Triage
Investigate and mitigate incidents triggered by infrastructure or application monitoring.
Incident Mitigation
Implement short-term measures such as throttling, temporary rate limits, or traffic diversion.
Security Hygiene
Apply non-disruptive OS or package updates and patch dependencies for stability.
Service Restarts & Scaling
Restart services, adjust instances, or scale environments to meet sudden demand.
SSL & Certificate Management
Assist with renewals, validations, and configuration of certificates.
Backup Verification
Check backup jobs and perform sanity restore tests to ensure recoverability.
Routine Operations
Perform log rotation, temporary data cleanup, and other maintenance tasks.
System
Uptime
Faster
Recovery Time
improvement in
scalability
At Eminence, every engagement operates within a meticulously engineered governance framework that ensures transparency, accountability, and absolute control.
From response timelines to quality audits, from confidentiality safeguards to controlled change management, each measure exists to preserve the sanctity of your systems and the predictability of your partnership.
Our response process is designed to align urgency with precision, ensuring that every issue receives attention proportionate to its impact.
Note: Response times assume access to necessary credentials and cooperation from relevant third parties.
Our QA and reporting framework ensures every modification, test, and deployment is traceable, validated, and reported.
Audit & Transparency:
All tasks are logged within shared systems (Jira, Trello, or Zendesk). Time entries, test results, and release notes remain visible for client review. Access to monitoring dashboards may be provided on request.
We adhere to the highest standards of operational security and confidentiality throughout the contract and support period.
Every deviation from your monthly allocation follows a clear and documented process.
This practice ensures clarity, cost stability, and absolute alignment between both teams.
Certain incidents transcend routine maintenance and require deeper investigation or specialized intervention.
Partnering with Eminence Technology begins with clarity, precision, and a transparent process designed for long-term trust. From your first payment to ongoing renewals, every step is seamless, accountable, and fully documented.
Conducted within 48 hours of the onboarding payment to confirm access, SLAs, and communication channels
Covers credential access, monitoring dashboards, ticketing setup, and key contacts.
Upto 6–8 hours from your first month are dedicated to reviewing logs, backups, CI/CD pipelines, & monitoring systems. The findings are delivered in a comprehensive Baseline Report that sets the foundation for proactive maintenance.
All tasks are logged within shared systems (Jira, Trello, or Zendesk). Time entries, test results, and release notes remain visible for client review. Access to monitoring dashboards may be provided on request.
Monthly, ensuring flexibility and consistency.
One month upfront to initiate onboarding.
All prices are listed in USD, exclusive of taxes or duties.
Payments must be completed before the 7th of the next month.
Services may pause if overdue by 10 days. Any associated bank or collection charges are the client’s responsibility.
Generated by the 30th of each month for the upcoming service cycle.
This transparent model ensures you always know what you’re paying for, when, and why, without any hidden fees or last-minute surprises.
Month-to-month from the Effective Date.
Either party may terminate with 30 days’ written notice.
All tasks are logged within shared systems (Jira, Trello, or Zendesk). Time entries, test results, and release notes remain visible for client review. Access to monitoring dashboards may be provided on request.
At Eminence, performance is not presumed; it is measured, verified, and improved continuously. Each client engagement is governed by defined metrics that ensure consistency, accountability, and tangible progress.
Maintained as per agreed SLA targets, often reaching 99.9% or higher.
Benchmarked against SLA commitments for rapid acknowledgement and resolution.
Tracked monthly to assess how swiftly services are restored after disruptions. .
With an innovative blend of expertise and AI tools, we deliver MVPs faster while maintaining uncompromised quality, compliance, and reliability.
Transparent reporting on your 20-hour monthly allocation, ensuring every minute adds measurable value.
Every metric reinforces one promise, i.e., sustained reliability, transparent performance, and continuous operational excellence.
Partner with Eminence Technology for reliable, transparent, and professional monthly maintenance that keeps your systems running at their best.
Talk to a Support SpecialistOur Monthly Maintenance & Support (MMC) program provides full-spectrum technical continuity for your applications and infrastructure. Every task is performed by seasoned engineers who ensure your systems remain efficient, secure, and resilient.
Availability:
Monitoring:
Support Hours Included
Incident Response
Coverage Type:
Overage Billing:
Primary Use Case
Standard Maintenance Plan
INCLUDED
MOST POPULAR
24/7 Emergency Add-On
PREMIUM
Standard Maintenancef Plan
BUSINESS
Contact our sales team for a monthly maintenance custom plan tailored to your needs.
Contact UsStandard Maintenance Plan
Availability:
Monitoring:
Support Hours Included:
Incident Response:
Coverage Type:
Overage Billing:
Primary Use Case:
24/7 Emergency Add-On
Availability:
Monitoring:
Support Hours Included:
Incident Response:
Coverage Type:
Overage Billing:
Primary Use Case:
Premium Maintenance Plan
Contact our sales team for a monthly maintenance custom plan tailored to your needs.
At Eminence Technology, transparency defines every partnership. To maintain precision and efficiency, our Monthly Maintenance & Support plan excludes certain large-scale or external activities.
Got Questions? We've Got Answers.
Our AI-first engineering framework is designed for organizations aiming to accelerate innovation without compromising on quality, scalability, or intelligence. It benefits:
