The SmartCaller Virtual Receptionist is an AI-powered system designed to handle incoming support calls around the clock. It helps healthcare organizations capture caller details, assist with common queries, and intelligently route or escalate requests, all through a structured, reliable workflow. By combining automation with human escalation, the Virtual Receptionist ensures no call is missed.
Our team set out to design an AI-powered Virtual Receptionist so that every incoming support call is handled in a structured and reliable way. By combining guided call flows, eligibility checks, and intelligent routing, SmartCaller gained a single system to capture caller details, assist with common queries, and escalate requests when human intervention is required.
This eliminated missed calls and inconsistent follow-ups by introducing priority-based escalation with retries and fallback paths. A centralized admin dashboard provided full visibility into call history, after-hours requests, and escalation outcomes, helping SmartCaller deliver faster responses, better accountability, and uninterrupted support across care facilities.
We always imagined a system where no support call would go unanswered. With the SmartCaller Virtual Receptionist, we built a platform that delivers structured, reliable, and always-on call handling.
Founder, SmartCaller
Support requests continue outside business hours, but without an always-on system, calls were missed or delayed—creating operational pressure and poor caller experience.
Not every caller or care facility is qualified for after-hours support. Without verification against maintenance agreements, teams risked handling ineligible requests.
When the first on-call agent didn’t respond, requests often stalled. There was no defined retry or priority-based escalation path to ensure resolution.
Call details, follow-ups, and escalation history were scattered across emails and tools, making it difficult to track patterns, measure performance, or improve operations.
Our solution for SmartCaller focused on delivering a seamless, always-on call handling experience for healthcare support teams. We introduced an AI-powered Virtual Receptionist that serves as a single, consistent entry point for all incoming calls, capturing caller details, understanding intent, and guiding requests through a structured flow.
To eliminate missed and delayed requests, we enabled 24/7 call handling with intelligent after-hours eligibility checks. The system verifies care facilities against approved maintenance agreements, ensuring only authorized locations receive after-hours support while maintaining compliance and control.
Finally, we centralized call visibility through a web-based admin dashboard, combining call history, transcripts, recordings, and analytics — turning every interaction into an opportunity to improve care support operations.
Calls Captured Without Missing Critical Requests
Faster Response Time For After-Hours Support
Improvement In Escalation Reliability With Priority Routing
Support Satisfaction With Structured Call Handling
The way we helped SmartCaller ensure round-the-clock call handling, structured escalation, and complete visibility into support requests, our experts are ready to help you too. With an AI-powered virtual receptionist, intelligent after-hours routing, and a centralized admin dashboard, every call is captured, tracked, and acted on
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