SmartCaller Reporting is a purpose-built platform that empowers care facilities to track nurse call alarms, monitor response times, and improve compliance with ease. Its robust reporting module delivers nine specialized templates, advanced filters, and a license management dashboard, giving managers clear, actionable insights without manual effort. From real-time performance tracking to predictive improvements, SmartCaller turns complex data into decisions that elevate resident care.
Our team set out to replace fragmented SERVER and VIEWER applications with a single middleware platform that could reliably handle real-time nurse-call events inside care facilities. By centralizing IoT device inputs, alarm processing, routing logic, and notifications, SmartCaller delivers a unified system that manages the complete alarm workflow.
The platform processes live nurse-call device events end-to-end, applying shift-based routing, location-aware escalation rules, and configurable notification delivery. With centralized control over facility structure, devices, alarms, and integrations, SmartCaller reduced operational complexity while ensuring alarms reach the right staff instantly.
We envisioned SmartCaller as a platform that simplifies how care facilities respond to critical moments. We’ve created a solution that delivers faster alerts, clearer workflows, and greater confidence for care teams.
Founder, SmartCaller
Care facilities relied on separate SERVER and VIEWER applications to manage alarms, creating operational silos and increasing response complexity.
Without shift-based routing and escalation logic, critical nurse-call events often failed to reach the right staff on time.
Administrators lacked a single interface to manage facility structure, devices, alarm rules, and notification endpoints across locations.
Legacy systems were tightly coupled and hardcoded, making it difficult to add new IoT devices or support evolving protocols.
Our solution for SmartCaller focused on creating a seamless, unified nurse-call experience across care facilities. By replacing fragmented SERVER and VIEWER applications with a single middleware platform, we centralized IoT device inputs, alarm processing, routing logic, and notifications into one controlled system.
We implemented intelligent alarm handling using shift-based routing, location hierarchy, and escalation rules, ensuring alerts consistently reached the right staff at the right time. This reduced missed alarms and improved response reliability across facilities.
To simplify operations, we introduced a web-based admin portal that provides centralized control over facility structure, devices, alarm types, and routing configurations for value-driven outcomes.
Unified SERVER and VIEWER applications into a single middleware platform.
Shift-based routing and escalation ensure alerts reach the right staff instantly.
Improvement in Administrative Efficiency and routing management.
Faster Onboarding of New IoT Devices for new nurse-call protocols.
The way we helped SmartCaller unify nurse-call systems, streamline alarm handling, and improve response efficiency shows how care facilities can operate with confidence. By centralizing IoT inputs, routing logic, and notifications into one middleware platform, teams respond faster and manage operations more effectively.
Start Your Project
